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Returns and Exchanges

RETURNS AND EXCHANGES

Our returns policy lasts 14 days. 

Summer Lee Designs is happy to accept a return or exchange of any full priced item within 14 days of your item being received. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return.

To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

We reserve the right to refuse a product that does not meet these requirements.

Before sending any item back for a return/exchange, you must email us at summerleedesign@gmail.com to obtain a return/exchange authority. Please include your order number and the details of the item you wish to return/exchange.

If you wish to exchange your item for an alternate size or colour, the item must be returned with a pre-paid satchel or additional charges will apply. 

We do not refund for any change of mind purchases. If you wish to return your item we will provide a store credit to the value of the goods purchased (less postage costs). 

Returns without a valid return/exchange authority will not be accepted. 

Please note there is NO return/exchange on Sale items.

Faulty items

In the event an item is received with a manufacturing fault, please email us at summerleedesigns@gmail.com with your order details and the details of the faulty item including photos of the fault if possible.

Customers who receive an item with a manufacturing fault are entitled to an exchange or full refund.

 

 

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